WHY SUPPORT RESORT?

Why choose Support Resort for your outsourcing needs?

The quick answer is that we provide services that are both:

  • High Quality: Qualified, reliable, fluent, knowledgeable, technical personnel
  • Low Cost: Prices starting at only US$4.03 per hour

Do you get what you pay for?

Some people assume that "You get what you pay for", but that does not really apply when it comes to outsourcing offshore. What seems cheap to you is often enough to buy first-class services in India and the Philippines. That is simply due to the difference between wages and cost-of-living in those countries compared with many western countries.

High Quality

To provide high quality service it takes:

  • Robust infrastructure
  • Ongoing training
  • Careful planning
  • Substantial technical knowledge
  • Fussy staff recruitment policies
  • Strong customer service skills

Some features of our company include:

  • We operate a flexible and friendly work environment. Unlike some of our competitors, our team members work only 8 hours a day and are empowered to do their jobs. The well-being and job satisfaction of our team members is important to us.
  • We have a comprehensive control panel (customer center) to ensure that our service to you is organized, systematic, accountable, well-informed and customized to your needs.
  • You can expect a reasonable quality of service from the first day you join us. Naturally though, you will also see improvement over subsequent weeks. We reject the claim sometimes made by our competitors that it is acceptable for it to take a month or more before your outsourced service company reaches a reasonable level of service. Unless your systems are completely non-standard, a solid level of service should be delivered from Day One.
  • We have achieved exceptional growth since we opened in November 2003 and are now a substantial company. In fact we are told that the Secretary of IT has been informed of our "phenomenal growth" by government officials in contact with us.
  • We are based in first-class IT facilities in India and the Philippines, with stable electricity (100% backup), UPS, redundant ISPs (different providers) and structured network facilities.
  • We hire the right people. In fact, we are obsessed with talent! We have a rigorous, systematic recruitment process and do not compromise on quality when employing people. We are able to hire the best due to our generous wages and attractive work environment.
  • A solid record of planning and reliability. From Day One we have been focused on building a strong infrastructure to enable our company to expand rapidly without our level of service diminishing.

Low Cost

We can provide you with a complete outsourcing solution for a fraction of what it is currently costing you in time, wages and infrastructure expenditure. No need for you to worry about office space, furniture, salaries and health benefits!

Prices start at just US$4.03 per hour!

Why Us?

We are an established outsourcing provider with robust infrastructure, qualified staff and truly unbeatable prices.

How It Works

Simply sign up to hire our expert staff. We will assign one (or more) of our employees to work for you from our offices. You assign work directly to that person (or team).

Reliability

Our first-class premises have robust and reliable infrastructure including full backup power, uninterruptable power supply, redundant ISP connections and more.

14-day Money Back Guarantee

If you are not completely satisfied when you hire a staff member on a month-to-month basis then you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.

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