If your support plan includes this option then we will answer queries from your customers related to the following issues with your domain name registration system:

  • Submitting domain name registration requests;
  • Processing of domain name registrations;
  • Name server and other domain name settings;
  • Domain name management including changes to settings and access problems;
  • Domain name resolution problems;
  • Domain name expiry and renewal;
  • DNS checks.

Third-party registration systems are not supported - we will only answer queries relating to registration, renewal, login problems etc which relate to your domain name registration system.

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Our first-class premises have robust and reliable infrastructure including full backup power, uninterruptable power supply, redundant ISP connections and more.

14-day Money Back Guarantee

If you are not completely satisfied when you hire a staff member on a month-to-month basis then you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.

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