If your service plan includes this option, we can provide support to your customers through live chat. Such support is subject to the limitations applying to your service plan. For example, for the 24/7 Web Host Technical Support plan, only technical support issues can be handled via live chat, and not sales or billing issues.

For best results, we recommend that you allow our staff to handle your support for at least a few weeks through your ticketing system before launching live chat.

With live chat support, you need to provide the live chat software, but we can help install it if you wish.

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If you are not completely satisfied when you hire a staff member on a month-to-month basis then you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.

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