SERVER MONITORING

Server Monitoring keeps you informed of any problems that occur on your website or server. Our server monitoring software will keep an eye on your websites or other services and notify you by SMS (text messaging)* and/or email if ever a problem occurs.

Our server monitor is highly configurable, and comes with an easy-to-use web based management interface, complete with statistics and reports. You have complete control over the ports (services) that will be monitored and how to handle any alert notices - either by email messages, SMS text messages, or both. You can also specify how often/soon you get notified if ever a problem occurs.

How It Works - Our server monitor checks the services you choose every 5 minutes. If a response is not received you will be immediately notified and our server monitor will begin checking your site every 2 minutes. Once the service starts to respond monitoring will be resumed at 5 minute intervals.

If your support plan includes Emergency Outage Response, then you are welcome to send your Server Monitor outage notifications to us so that we can react accordingly in the case of an outage.

* We support most mobile phone networks for our SMS notification services.

** A check point is a port at a particular internet address/server. For example with 5 checkpoints you could monitor a single service (such as web page delivery) on five different servers, or you could monitor five different services on a single site/server. The following services can be monitored: Web/HTTP (port 80), SMTP (port 25), DNS (port 53), POP (port 110), SSH (port 22) and FTP (port 21).

*** Each SMS notification that you receive will use up one SMS credit (included with your Server Monitor account). You can have an unlimited number of notifications via email. SMS credits are non-cumulative and can only be used for notification of service outages.

Checkpoints and SMS credits included - The number of checkpoints and SMS credits included in your plan depends on the number of servers covered by your plan.

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Facilities

Our first-class premises have robust and reliable infrastructure including full backup power, uninterruptable power supply, redundant ISP connections and more.

14-day Money Back Guarantee

If you are not completely satisfied when you hire a staff member on a month-to-month basis then you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.

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