If your support plan includes this option, then our technicians can perform a wide range of system administration procedures and investigations. Examples of such tasks include:

  • Installing and configuring system software such as Apache, mail delivery/filtering systems, DNS systems, control panel software and so on, but not web applications (such as osCommerce, ModernBill, Joomla, etc);
  • Upgrading software between major and minor versions;
  • Tweaking software and system configurations;
  • Using control panel software to make system changes/updates;
  • Tracking issues through log files;
  • Finding the cause of load problems;
  • Performance tuning;
  • System hardening and hack prevention and cure;
  • Spam prevention and cure;
  • Updating firewall rules;
  • Installing secure (SSL) certificates;
  • Restarting services;
  • Custom kernel compilations;
  • Analyzing system problems and recommending solutions;
  • Standard server/site migrations;
  • Implementing disaster recovery procedures and backup systems;
  • Conducting security audits;
  • Basic shell scripting;
  • And so on.

IMPORTANT NOTE: For shared support plans (as opposed to dedicated support plans) we will provide a maximum of 1 hour of Advanced System Administration every 8-hour period (a maximum of 3 hours a day) and a maximum of 10 hours in total per month. The limit applies per customer and not per service plan.

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Our first-class premises have robust and reliable infrastructure including full backup power, uninterruptable power supply, redundant ISP connections and more.

14-day Money Back Guarantee

If you are not completely satisfied when you hire a staff member on a month-to-month basis then you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.

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