If your support plan includes this option, then our technicians can perform routine, step-by-step system administration procedures that require basic system administration skills. Examples of such tasks include:

  • Installing software with the default configuration;
  • Upgrading software between minor versions;
  • Making basic configuration changes;
  • Using control panel software to make system changes/updates;
  • Tracking issues through log files;
  • Finding the cause of load problems;
  • Updating firewall rules;
  • Installing secure (SSL) certificates;
  • Restarting services;
  • Emergency outage investigation and, if appropriate, escalation to your data center;
  • And so on.

Please note that tasks included in Advanced System Administration are not available through Basic System Administration.

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If you are not completely satisfied when you hire a staff member on a month-to-month basis then you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.

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