CERTIFIED ENGINEERS - GUARANTEED!

Let our Red Hat or Microsoft certified technicians take care of your customers and your servers.

Price includes:

  • Technical Support - we provide prompt responses to your customers' questions;
  • System Administration - our certified system administrators undertake server management and system administration tasks for you.

This plan is a good choice for data centers/NOCs and web hosts (or other companies) with advanced or extensive system administration needs.

Unbeatable Prices - We assign a team to work exclusively for you (one at a time) around the clock every day of the year.

Plan Name Setup Fee (USD) Price Per Month (USD) Order
24/7 Web Host Technical Support - Standard$199$1999hire staff
24/7 Web Host Technical Support - Premium**$199$2899hire staff

** Premium-level technicians are more knowledgeable and experienced than Standard-level technicians. With the Premium-level service plan, Premium-level staff will be assigned to work exclusively for you on weekdays (6am Monday to 6am Saturday Indian Standard Time). However, on weekends, Standard-level technicians will cover your support.

Plan Inclusions
  • Certified engineers answer every ticket
  • Dedicated support - we provide a team of technicians to work exclusively for you (one at a time) around the clock during the week. On weekends, shared support is provided in order to keep our prices as low as possible, and keeping in mind the fact that support volume tends to be lower on the weekend. On weekends, generally one technician will service two clients concurrently.
  • Unlimited tickets [ More Info ]
  • Unlimited domains per server
  • 24/7 Coverage [ More Info ]
  • Unlimited live chats with your clients [ More Info ]
  • Basic System Administration [ More Info ]
  • Advanced System Administration [ More Info ]
  • Under 30-minute response time, under 4-hour resolution time [ More Info ]
  • Standard Technical Support [ More Info ]
  • Unlimited live chat support for you [ More Info ]
  • Emergency live chat support for you [ More Info ]
  • Same technicians daily [ More Info ]
  • Domain Registration Support [ More Info ]
  • Non-emergency live chat support for you [ More Info ]
  • Emergency Outage Response [ More Info ]
  • Free Server Monitoring [ More Info ]
  • Email support for you [ More Info ]

 

Web Hosting Experts - Our experienced team of web hosting technicians will enthusiastically care for your customers and servers. Our team has extensive knowledge of web hosting software like cPanel, Plesk and DirectAdmin. As mentioned above, all technicians working for you under our 24/7 Web Host Technical Support plan will be either Red Hat or Microsoft certified (depending on your operating system).

Soft Skills Too - We understand the importance of delivering high quality customer service, and know that technical prowess is not all it takes to please your customers. We have carefully selected and developed our team with this in mind, and consistently deliver fluent, professional customer service.

Strong Infrastructure - Our team is based in a first-class information technology industry premises in India and the Philippines. We have a robust infrastructure including full back-up power, uninterruptable power supply, and redundant ISP connections. Due to our strong infrastructure, we have remained online continuously for over three years now.

Technical Support Coverage

The following list is not exhaustive but is included here to give you an idea of the kinds of issues our staff can attend to.

Website Publishing

  • File system and file naming issues
  • File permissions and ownership
  • Uploading and access problems
  • FrontPage publishing problems

Web Server

  • Using .htaccess files to override default configuration
  • Server side includes (SSI)
  • Secure server (SSL) access and use
  • Understanding reports from common statistical programs
  • Log file interpretation
  • Virtual host configuration issues
  • Supported software includes: Apache, Xitami, Zeus, mod_ssl, Apache-SSL and others

Email

  • Mail sending and receiving problems
  • Mail blocking and filtering
  • Anti-spam and anti-virus measures
  • Common mail software setup (e.g. Outlook)
  • Autoresponders, aliases and redirects
  • Interpreting mail logs
  • SMTP authentication
  • Supported mail systems include: Sendmail, Qmail, Exim, Postfix, Procmail, Clam AV, MIMEDefang, SpamAssassin

Control Panels

  • Problems with using your control panel
  • Control panel access issues

Security and Passwords

  • Troubleshooting login problems
  • Using an existing firewall to block IP addresses
  • Account order screening
  • Hosts.deny blocking
  • Resetting client passwords
  • Interpreting log files
  • Using .htaccess/.htpasswd to password protect and block access to directories
  • Denial of Service (DoS) procedures

DNS and Domain Names

  • Zone file modification (for MX and A records etc)
  • Domain parking issues
  • Testing domain name resolution

FTP and Other Data Transfer Issues

  • Interpreting FTP transfer logs
  • Troubleshooting FTP connection problems
  • Connecting to your server with FTP software

eCommerce

  • GPG key setup and basic encryption/decryption
  • Basic support for problems your customers have using your shopping cart software, if you provide appropriate FAQ/documentation
  • Secure server (SSL) access and use
  • Advising customers how to accept credit card payments online

Microsoft FrontPage

  • Installation and re-installation of FrontPage server extensions
  • FrontPage extension corruption issues
  • FrontPage publishing and access problems (server-side issues)
  • FrontPage and .htaccess conflict issues

General Programming/Scripting Issues

  • Basic support for installing and using common CGI scripts - e.g. FormMail, Guestbook etc
  • Determining what features are supported - such as Perl modules, PHP features, system utilities etc
  • Execution problems for Perl, PHP, and ASP scripts (but not debugging)
  • Use of CGI wrapppers such as suExec and CGIWrap
  • CGI script execution problems

Database Issues

  • Connection problems
  • Privilege problems
  • Repairing corrupt tables

Linux and Unix

  • Restarting Services (e.g. Web Server)
  • Common commands and tools
  • File/directory locations
  • Shell access (SSH and Telnet)
  • User and group quota problems
  • File permissions and ownership (chmod and chown)
System Administration Coverage

Your assigned technicians can carry out a wide range of technical support and system administration tasks such as:

  • Installing and configuring system software;
  • Upgrading software between major and minor versions;
  • Performance tuning;
  • System hardening and hack prevention and cure;
  • Spam prevention and cure;
  • Restarting services;
  • Analyzing system problems and recommending solutions;
  • Finding the cause of load problems;
  • Conducting security audits;
  • Using control panel software to make system changes;
  • Installing secure (SSL) certificates;
  • Standard site migrations;
  • Tweaking software and system configurations;
  • Tracking issues through log files;
  • Updating firewall rules;
  • Custom kernel compilations;
  • And so on.

 

Control Panels

We support all common web hosting control panels including:

  • Plesk
  • cPanel/WHM
  • DirectAdmin
  • Ensim
  • Helm
  • H-Sphere
  • Proprietary control panels

We Remain Anonymous

Your assigned team will log in to your ticket and/or chat systems and answer tickets on your behalf, using your brand name. Support is seamless and your customers will not be informed that you have outsourced your support.

Facilities

Our first-class premises have robust and reliable infrastructure including full backup power, uninterruptable power supply, redundant ISP connections and more.

14-day Money Back Guarantee

If you are not completely satisfied when you hire a staff member on a month-to-month basis then you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.

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