Outsource Customer Service To Loyal, Stable Agents Who Delight Customers
When you outsource customer service, the typical experience is 30–45% annual agent turnover. Agents leave before they've mastered your product, and their replacements start the cycle again. Your customers absorb the cost in slow, generic support.
Our agents stay for years. They learn your products inside out, and it shows through faster resolutions, fewer escalations and higher customer retention.
Try Before You Pay
One week on real inquiries.
No payment unless you continue.
Truly Dedicated
Each agent is full-time,
works only for you.
Month-to-Month
No lock-in.
Cancel any time.
Why You Can Trust Outsourcing Customer Support to Support Resort
22+ years in business
Every agent has been hand-picked by senior management
72% of clients have stayed 5+ years
Our agents are employees, not freelancers. No ghosting here.
Senior managers handle every inquiry, both pre- and post-sale
22+ years in business
Every agent has been hand-picked by senior management
72% of clients have stayed 5+ years
Our agents are employees, not freelancers. No ghosting here.
Senior managers handle every inquiry, both pre- and post-sale
22+ years in business
Every agent has been hand-picked by senior management
72% of clients have stayed 5+ years
Our agents are employees, not freelancers. No ghosting here.
Senior managers handle every inquiry, both pre- and post-sale
Why Outsource Customer Service to Support Resort?
Agent Retention
High agent turnover plagues the industry but not our team. Our clients stay because our agents stay. When agents stay, they get better and better at satisfying your customers with nuanced, knowledgeable service.
Employees, Not Freelancers
Our agents are our direct employees, not freelancers. That means they have signed contracts that protect your interests, and they work from managed workstations, with no ghosting.
No Divided Attention
Many outsourcing providers label agents "dedicated" while quietly sharing them across 2-3 accounts. Our agents work full-time, exclusively for you. Your work is their only priority.
Activity Monitored
We keep a close eye on your agent's activity to make sure they're productive throughout every shift. You can rest assured that when they're clocked in, they're working.
We Scale With You
You can start with a single agent / small team and oversee them directly. As your team grows to 15+ agents, we can step in with free training and oversight at no extra cost.
Senior Manager Attention
When you contact us, you deal with senior managers who can make decisions to help you quickly. Pre-sale and post-sale, every inquiry gets personal attention.
How We Work Together
You Provide
You stay in control
We Provide
We handle the staffing, you direct the work
Need Training & Oversight?
Teams of 15+ Agents
We provide these services at no additional charge:
Training
We train your team on your processes and standards
Quality Assurance
Regular quality checks against your defined standards
Metrics & Reporting
Performance metrics collection and reporting
Coaching
Ongoing performance coaching for your team
Smaller Teams
Flexible options that work for teams of any size:
Peer Training
Your team members can train each other on your processes
Hire a Lead Agent
Experienced agents who can supervise and train others
Direct Management
Manage your agents directly — stay in full control of the training and oversight of your team
What Our Clients Say
" I have to say that in my entire life I have never ever come across the dedication to detail and the willingness to work at high pressure levels to deadlines as I have experienced with your employees. Your company has my respect, I never thought things would work out as well as they have. "
Graeme
" He is very responsive to tasks that I give him. His communication is excellent - way above my expectations and the quality of his work is superior to anyone I have worked with before. He is to be commended on his attendance and commitment to my projects. "
AK
" The person assigned to me is doing a fine job. He seems to work consistently, he communicates clearly, and he offers good insights concerning our projects. I appreciate his short accurate daily project reports. "
Paul
" Under no circumstances can I lose my team member. I'd rather lose my right arm than him. "
CF
" Thank you so much for all your detailed responses. I have never dealt with a company that is so professional. "
Brian
" I find your company and service to be VERY professional and I get more and more excited about our future work! "
Eric
Outsource Customer Service: Your Questions Answered
Getting Started Is Simple and Low-Risk
Get In Touch
We'd love to understand your needs. We will provide candid advice re how we can help.
Match & Kickoff
We match you with a vetted support agent. Typically within 1-2 weeks.
Risk-Free Trial
One week completing your tasks. No payment unless you want to continue.
Train & Scale
Month-to-month from there. Your agent learns your business and grows with you.
Outsource Customer Service: Transparent Pricing
Skilled Customer Support Agent
Strong contributor
- Advanced English fluency
- Full-time dedicated Mon-Fri
- Weekend schedule available for a fee
- Month-to-month, cancel anytime
One-week obligation-free trial
No credit card required
Seasoned Customer Support Agent
Best for most SMEs
- Typically 4+ years support experience
- Full-time dedicated Mon-Fri
- Weekend schedule available for a fee
- Month-to-month, cancel anytime
One-week obligation-free trial
No credit card required
Lead Customer Support Agent
For teams & complexity
- Typically 8+ years experience
- Can supervise other agents
- Full-time dedicated Mon-Fri
- Month-to-month, cancel anytime
One-week obligation-free trial
No credit card required
Get Your Promo Code & Save
Tell us what skills you are looking for and we will send you a discount code.
Ready to Talk?
Contact us to discuss your support needs. We'll give you honest advice on how we can help.
Get in Touch